Last Updated: February 22, 2021

TASKHUMAN PRIVACY POLICY

TaskHuman, Inc. (“TaskHuman,” “we,” “us,” or “our”) values the privacy of individuals who use our TaskHuman application, websites, technology platform, and related services (collectively, the “TaskHuman Platform”). This Privacy Policy explains how we collect, use, and share information from users (“Users”), comprised of both Knowledge providers (“Knowledge Providers”) and Knowledge seekers (“Knowledge Seekers”).  This Privacy policy also covers and explains how we collect. use and share information relating to Knowledge Provider Applicants.

We provide important information for individuals located in the European Union, European Economic Area, and the United Kingdom (collectively, “Europe”), and California Residents below

OUR PRIVACY PRINCIPLES 

  • We are committed to protecting your privacy. 
  • We do not share your personal information with third-party advertisers.   
  • If you are an employee participating in a TaskHuman wellness program sponsored by your employer, we do not share your personal information with your employer. 
  • We involve as few third-party service providers as possible when processing your data. 
  • We generally limit access to your data to a subset of the TaskHuman team as needed to properly provide our service to you. 
  • We strive to collect and process only the minimum amount of personal information that is necessary to deliver our services. 

INFORMATION USERS PROVIDE TO US 

We collect information from Knowledge Seekers, Knowledge Providers, and Knowledge Provider Applicants.

Knowledge Seekers

  • Registration and Profile Information: When you sign up for a TaskHuman account, you give us your name, email address, and phone number. You can also upload a profile photo. 
  • Payment Card Information: We collect your payment card information when you pay for our services, including payment card number, expiration date, security code, and billing address.
  • User Ratings: You may submit reviews of Knowledge Providers who provide services to you on the TaskHuman Platform. 
  • Marketing Materials: We may utilize testimonials, feedback, videos, and other content that you share with us to promote TaskHuman. Our usage of this marketing material is governed by our User Submissions Media Agreement.

Knowledge Providers (and Knowledge Provider Applicants)

  • Professional Information: When you apply and sign up as a Knowledge Provider on the TaskHuman Platform, you give us your name, location, business contact information, details about your professional certifications and experience, and other information of the type that may be included in a resume. We also collect your professional licensing details, date of birth, social security number, government-issued ID information, insurance information, and other documentation as required. You can also upload a profile photo directly and submit or create videos in conjunction with TaskHuman.
  • User Ratings: You may submit reviews of Knowledge Seekers to whom you provide services on the TaskHuman Platform.
  • Payment-related Information: We collect bank routing numbers, tax information, and any other payment related information to facilitate payment for your services.
  • Marketing Materials: You may also provide marketing materials that you want us to share with Knowledge Seekers, and potential users of the TaskHuman Platform, to promote you both within and outside of the TaskHuman Platform, including your  professional credentials, accolades, etc.  Our use of the marketing materials is governed by our Knowledge Provider Terms and User Submissions Media Agreement.

INFORMATION WE COLLECT USING COOKIES AND OTHER TECHNOLOGIES

  • Usage Information: To help us understand the use the TaskHuman Platform and to help us improve it, we automatically receive information about Users’ interactions with the TaskHuman Platform, like the searches they make, their actions within the TaskHuman Platform, and the dates and times of the knowledge exchanges.
  • Call and In-App Messaging Information: We work with third-party service providers to facilitate video calls, voice calls, push notifications, and in-app messaging between Knowledge Seekers and Knowledge Providers who have been connected for a knowledge exchange. We and our service providers receive information about these communications including the date and time of the call or in-app message, and the content of any in-app messages.
  • Location Information: For security purposes, TaskHuman collects Users’ location information based on the IP addresses of the devices they use to connect to our platform.
  • Device Information: TaskHuman receives information from Users’ devices, including IP address, web browser type, mobile operating system version, manufacturer, application installations, and device identifiers. We also collect data from Users’ devices for certain events (e.g. crashes & errors) to help improve user experience.
  • Information from Cookies and Similar Technologies: We collect information using “cookies,” tracking pixels, and similar technologies to understand how Users navigate through the TaskHuman Platform, to learn what content is popular, and to save Users’ preferences. We may use both session cookies and persistent cookies. While Users may be able to modify their browser cookie settings, please be aware that deleting or choosing not to accept cookies may limit your ability to benefit from certain features of the TaskHuman Platform.

INFORMATION WE COLLECT FROM THIRD PARTIES

Social Media Platforms: When Users’ choose to register for TaskHuman or otherwise link their TaskHuman accounts with a third-party service (e.g. Facebook, Google, or Apple ID), we may collect name, email, and their profile picture.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect from all Users as described in this Privacy Policy, including:

To Provide, Operate, and Improve our Services, such as to

  • Connect Knowledge Seekers with Knowledge Providers, including to make connection recommendations.
  • Communicate with Users.
  • Provide customer support and monitor and maintain the quality and integrity of the platform and services.
  • Personalize the TaskHuman experience for Users.
  • Publish information and content to engage with Users and Potential Users

To Build the TaskHuman CommunityTo hire a diverse and global organization of Knowledge Providers

For Research and Development: To analyze and improve the TaskHuman Platform and to develop new products and services.

To Create Anonymous, Aggregated, or De-identified Data: We may create anonymous, aggregated, or de-identified data from Users’ personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated, or de-identified data by removing information that makes the data personally identifiable to a User.

For Compliance, Fraud Prevention, and Safety: With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of TaskHuman, Users, or the public.

To Comply with Law: To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures. 

With Your Consent: Whenever you consent to the sharing of personal information. 

HOW WE SHARE PERSONAL INFORMATION

We may share personal information as follows:

  • Service Providers: We work with third party service providers that perform engineering, payment and support services on our behalf.  We may share personal information with such service providers to help support the TaskHuman Platform.
  • Other Users and Potential Users: We may disclose personal information to other users from the marketing content and feedback you provide to us.
  • Professional Advisors: We may disclose personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
  • Compliance with Laws and Sharing with Law Enforcement, Protection, and Safety: We may disclose personal information to comply with any court order, law, or legal process; to enforce this Privacy Policy, our Terms of Service, or other agreements.

HOW USERS SHARE INFORMATION WITH EACH OTHER

Knowledge Providers: The TaskHuman Platform makes Knowledge Providers’ profile information – including name, photo, quotes, videos, ratings, and professional details – available to Knowledge Seekers.

Knowledge Seekers: When a Knowledge Seeker communicates with a Knowledge Provider using the audio, video or chat features of the TaskHuman Platform, the Knowledge Seeker’s name and photo are displayed to the Knowledge Provider.

Recommended Connections: TaskHuman may recommend certain connections between Knowledge Providers and Knowledge Seekers based upon information received and collected using TaskHuman Platform. Recommendations are not endorsements of certain Knowledge Providers by TaskHuman and should not be construed as such. We may show Knowledge Seekers the profiles of Knowledge Providers whom we recommend.

YOUR CHOICES

  • Profile Information: Users may review, request an update, or request the deletion of certain information contained in their profiles.
  • Communications: Users may opt out of receiving text messages by texting the word “STOP” to (650) 530-1537 or by emailing contact@taskhuman.com. Users may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at contact@taskhuman.com.  
  • Do Not Track: We do not currently respond to “do not track” signals from web browsers. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com

ACCOUNT CANCELLATION

Knowledge Providers: When a Knowledge Provider terminates their TaskHuman account, we will remove the Knowledge Provider’s profile from the TaskHuman Platform. However, Knowledge Seekers will continue to have access to their communications with former Knowledge Providers.

Knowledge Seekers: When a Knowledge Seeker terminates their TaskHuman account, we delete the Knowledge Seeker’s profile.  We will retain, for compliance purposes, any communications between the Knowledge Seeker and Knowledge Providers. 

All Users: We retain personal information after the User cancels their account to the extent reasonably necessary to comply with any legal obligations, regulatory requirements, law enforcement requests, resolve disputes, maintain security, prevent fraud and abuse, and enforce our Terms of Service.  Additionally, we retain de-identified information.

OTHER SITES AND SERVICES

The TaskHuman blog may contain links to other websites (e.g., YouTube) operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use, and sharing of your personal information. We encourage Users to read the privacy policies of the other websites and online services you use.

DATA SECURITY

We are committed to protecting the data of our Users. Even though we maintain administrative, technical, and physical measures designed to safeguard personal information, no security measures can be 100% secure, and we cannot guarantee the security of your data.

CHILDREN’S PRIVACY

TaskHuman is not directed to children, and we do not knowingly collect personal information from children under sixteen (16) years of age. If we find out that a child under the age of sixteen (16) has given us personal information, we will take steps to delete that information. If you believe that a child under the age of sixteen (16) has given us personal information, please contact us.

INTERNATIONAL DATA TRANSFERS 

We are headquartered in the United States and have service providers in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.  

European users should read the important information provided below about transfer of personal information outside of Europe.

MODIFICATIONS TO OUR PRIVACY POLICY

TaskHuman may make changes to this Privacy Policy from time to time. These changes will be posted on our Platform and the date of posting will be updated in conjunction with the changes. The changes are effective upon the date of posting, unless explicitly stated otherwise. As long as you use the TaskHuman Platform, you are agreeing to this Privacy Policy and any updates we make to it.

CONTACTING TASKHUMAN

Feel free to contact us at contact@taskhuman.com any time with any questions or comments about this Privacy Policy.

NOTICE TO EUROPEAN RESIDENTS

The information provided in this Notice to European Residents section applies only to individuals in the European Economic Area, UK, and Switzerland.  

Personal Information

References to “personal information” in this Privacy Policy are equivalent to “personal information” governed by European data protection legislation.  

Controller

TaskHuman is the controller of your personal information covered by this Privacy Policy for purposes of European data protection legislation.  

The contact information for our representative in Europe is: Data Rep. 

If you want to raise a question to TaskHuman, Inc., or otherwise exercise your rights in respect to your personal data, you may do so by:

Legal Bases for Processing We use your personal information only as permitted by law. Our legal bases for processing the personal information described in this Privacy Policy are described in the table below.

Processing Purpose Details regarding each processing purpose listed below are provided in the section above titled “How we use your personal information.”

Legal Basis

  • To provide, operate and improve our services

Processing is necessary to perform the Terms of Service governing our provision of the service or to take steps that you request prior to signing up for the service.  

If we have not entered into a contract with you, we process your personal information based on our legitimate interest in providing the service you access and request.  

  • For research and development
  • For marketing purposes
  • For compliance, fraud prevention, and safety
  • To create anonymous, aggregated or de-identified data

These activities constitute our legitimate interests. We do not use your personal information for these activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

  • To comply with law
Processing is necessary to comply with our legal obligations.
  • With your consent
Processing is based on your consent. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or in the service.  

 

For European Candidates who are Applicants We use your personal information only as permitted by law. Our legal basis for processing your personal data in connection with your application is described in the table below.

Processing Purpose Details regarding each processing purpose listed below are provided in the section above titled “How we use your personal information.”

Legal Basis

  • To Build the TaskHuman Community
It is our legitimate interest to determine whether to appoint you to a role, since it would be beneficial to our business

 

Automated Decision-Making

We may use automated decision-making and/or profiling using your personal information when we recommend connections between Knowledge Seekers and Knowledge Providers. If you are a Knowledge Seeker, you can request that we manually recommend Knowledge Providers to you by contacting us at contact@taskhuman.com. See Recommended Connections section of the Privacy Policy for more information. 

For Applicants, We do not use automated decision-making using your personal information with regards to your application.

Retention

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.  

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.  

For Unsuccessful Applicants, we will retain your personal information for a period of 24 months after your last application date. We retain such personal data, so that in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted our recruitment process in a fair and transparent manner. We further retain your personal information in case a role becomes vacant in which you may be a fitting candidate. 

Your Rights

European data protection laws give you certain rights regarding your personal information. If you are located within the European Union, you may ask us to take the following actions in relation to your personal information that we hold:

  • Access: Provide you with information about our processing of your personal information and give you access to your personal information.
  • Correct: Update or correct inaccuracies in your personal information.
  • Delete: Delete your personal information.
  • Transfer: Transfer a machine-readable copy of your personal information to you or a third party of your choice.
  • Restrict: Restrict the processing of your personal information.
  • Object: Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.  

You may submit these requests by email to contact@taskhuman.com. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.  

 Cross-Border Data Transfer

If we transfer your personal information out of Europe to a country not deemed by the European Commission to provide an adequate level of protection for personal information, we will do so when: 

  • the transfer is necessary for the conclusion or performance of a contract with the User;
  • the User has explicitly consented to the proposed transfer; or 
  • we have executed Standard Contractual Clauses with the relevant data exporter.

You may contact us if you want further information on the specific mechanism used by us when transferring your personal information out of Europe.

NOTICE TO KNOWLEDGE SEEKERS WHO RESIDE IN CALIFORNIA

We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide to California residents an explanation of how we collect, use, and share their personal Information, and of the rights and choices we offer California residents regarding our handling of their personal information. 

This notice and the privacy rights it describes only applies to Knowledge Seekers and does not apply to information related to Knowledge Providers, business contacts, or employees. We treat all personal information we collect from Knowledge Providers as pertaining to individuals in their business capacity and not their personal capacity. 

Personal Information that We Collect, Use and Share

The chart below describes how we currently collect, use, and share personal information, and how we have collected, used, and shared personal information over the past 12 months. 

We do not sell personal information.

Personal information we collect 

CCPA-defined categories (Definitions are available here)

Sources of personal information 

Purposes for which we may collect and use the personal information

Registration and Profile Information

Identifiers

Online Identifiers

Commercial Information

You

Social media platforms

To provide, improve and operate the services

For research and development

For our own marketing purposes

To create anonymous, aggregated or de-identified data

Payment-card Information

Financial Information 

Commercial Information 

You

To provide, improve and operate the services

For research and development

To create anonymous, aggregated or de-identified data

User Ratings 

Communications

Online Identifiers 

Commercial Information

You

To provide, improve and operate the services

For research and development

For our own marketing purposes

To create anonymous, aggregated or de-identified data

Please note that we may also disclose personal information with service providers, professional advisors, and in connection with a business transfer or for compliance purposes, as described in the “How We Share Information: Knowledge Seekers” section of the Privacy Policy. 

California Residents’ Privacy Rights  

The CCPA grants individuals the following rights:

  • Information: You can request information about how we have collected, used, and shared your Personal Information during the past 12 months. We have made this information available to California residents without having to request it by including it in this notice, in the above chart.
  • Access: You can request a copy of the personal information that we collected about you.  
  • Deletion: You can ask us to delete the personal information that we collected or maintain about you.

Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request.  If we deny your request, we will communicate our decision to you.  

You are entitled to exercise the rights described above free from discrimination.  

How to Submit a Request

To request access to or deletion of personal information email: contact@taskhuman.com

Identity Verification

The CCPA requires us to verify the identity of the individual submitting a request to access or delete personal information before providing a substantive response to the request.  

Authorized Agents

California residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming that authority.