Webinar Recap: From Insight To Impact: The ROI Of Coaching

From leveraging technology to fostering psychological safety, customized coaching programs can enhance leadership effectiveness and empower a thriving workplace culture. Learn how to meet your organization’s diverse needs in today’s fast-paced workplace with insights from this rich conversation with leadership coach and HR expert Jennifer Miller and TaskHuman’s Director of Programs, Dayna House.

Building Trust And Psychological Safety

Psychological safety thrives when employees are empowered to collaborate openly, take risks, and innovate. In fact, trust is a fundamental element of any effective coaching relationship. Learn how coaching can be a powerful tool for fostering an environment that promotes individual and organizational success.

Principales conclusiones:

• Trust establishes the freedom and security to share challenges and explore new things. The earlier this trust is established, the earlier it can lead to change and results.
• Psychological safety comes with escucha activa, practicing demonstrating empathy, and modeling, all key elements experienced in a healthy coaching dynamic.
• It’s important to acknowledge that each person has their unique skills, strengths, perspectives, and experiences. The coaching relationship is unique because while the coach can be the subject matter expert, the expertise of the coachee is harnessed to help them grow and achieve their goals.
• Coaching offers dedicated time to work through ideas or get clarity around a thought process in a confidential, empathetic space. The impact of this personalized support is wide-reaching and can improve relationships (by modeling empathy with others, having more engaging conversations, etc).

Tailoring Coaching For Individual Needs

When administered intentionally, personalized coaching can unlock potential, enhance performance, and foster meaningful growth for both employees and the organization. Learn how to leverage coaching to cater to individual needs and company goals.

Principales conclusiones:

• Before launching coaching initiatives, consider the expected/desired impact or business outcomes (for staff, contributors, leaders, etc.) and the problem(s) being solved.
• Once you know the skills to address within your team, individual or group coaching offers the adaptability and flexibility to bring all individuals up to the same level of comprehension while capitalizing on unique strengths.
• By capturing what’s working, what’s not working, and what’s changing, coaching is uniquely positioned to adapt to the shifting challenges and goals of an organization. Coaching allows individuals to take ownership and be active participants in creating solutions. 
• To ensure a successful integration of coaching into an organization, it’s critical to have an intentional and successful launch — sharing the why, having buy-in at all levels, collaborating with your coaching provider to ensure engagement, etc.

Measuring The Impact Of Coaching

Coaching can be a powerful tool to grow your workforce, meet your goals and expectations, and achieve desired results in a way that’s customized for each individual. So, how do you measure what key metrics are indicative of a positive coaching engagement? Learn how to assess the impact of your investment in coaching.

Principales conclusiones:

• Assessing impact at the individual level can be done through: self-assessment (pre-mid-post), peer assessment, performance reviews, and qualitative feedback.
• Assessing impact at the organizational level can be done through: performance reviews, retention rates, and engagement surveys.
• Often, intangible outcomes can actually be measured as tangible. This can mean reflecting on observations and examples of differences in a person throughout their journey of skill development.
• Feedback loops can be an important way to improve coaching effectiveness—after implementing changes to your actions or behavior after a coaching session, there’s a natural process of reporting back where the coach provides feedback. Another powerful feedback loop can be achieved by directly asking your manager or peers what they’re noticing, what’s working well, and what they’re witnessing that’s different.

Leveraging Technology In Coaching

“Technology is there to help us do the best human work we can do,” says Jennifer Miller. Learn how to harness the power of technology in coaching, streamlining processes, enhancing accessibility, and delivering data-driven insights.

Principales conclusiones:

• Technology can streamline many elements of the coaching process, including scheduling, coach selection, and matching, as well as feedback and data.
• Having technology that supports efficient and effective acquisition through various modalities is a powerful solution for behavioral change.
• AI chatbots can help coachees identify questions, discover coaching frameworks, and come up with actions, but miss out on physical reactions, emotions, and energy changes that can be felt when connecting to a real person. While AI and other technologies are improving in their effectiveness, coaching is inherently a human-to-human initiative. 

Ready to measure coaching success, build trust, and create tailored coaching experiences that drive results? Connect with a Leadership Coach 1:1 to create a strategy specific to your work context.

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Webinar recorded January 2025. To view the full webinar, head here.