Last Updated: 2020-06-30
Effective Date: 2020-07-1
This TaskHuman Knowledge Provider Payment Terms Addendum is an addendum to the Agreement (www.taskhuman.com/terms) between you and TaskHuman, which sets forth additional terms and conditions applicable to you for the services you provide on the TaskHuman Platform.
“TaskHuman Discovery Call” “TaskHuman Discovery Call” means an initial call made by a Knowledge Seeker to a Knowledge Provider under a single specified topic. The same Knowledge Seeker may connect with the same Knowledge Provider, under a different single specified topic and it will still be considered a different TaskHuman Discovery Call.
“TaskHuman Re-Engagement Call” means a subsequent call made by a Knowledge Seeker to a Knowledge Provider, following a TaskHuman Discovery Call under a single specified topic.
“TaskHuman Direct Call” means an initial call made by a Knowledge Seeker to a Knowledge Provider, which exceeds the length of a TaskHuman Discovery Call.
“Knowledge Provider Gross Fare” means the amount earned by the Knowledge Provider as a result of a successful TaskHuman Re-Engagement Call, prior to any withholdings or adjustments.
TaskHuman reserves the right to modify these Payment Terms at any time in accordance with this provision. For any subsequent changes we make to these Payment Terms, we will post the revised Payment Terms on the TaskHuman Platform and update the “Last Updated Date” at the top of these Payment Terms or provide you notice by email. If you disagree with the revised terms, you may terminate this agreement (and related agreements) with immediate effect. If you do not terminate the Agreement, before the date the revised terms become effective, your continued use of TaskHuman will constitute full acceptance of the revised terms. All revisions supersede prior Payment Terms in conflict herewith.
As a condition of TaskHuman enabling payment processing services, you agree to provide accurate and complete information about you and any business which you control, and authorize TaskHuman to share such information with the third party payment processor for the purposes of facilitating the payment processing services. TaskHuman reserves the right to switch payment processing vendors in its discretion.
TaskHuman may require at its discretion for Knowledge Providers to meet certain conditions, such as completing a verification process regarding professional/occupational licensure or meeting specific eligibility criteria, prior to issuing payment.
Failure to provide the required information to enable the completion of the verification and/or third party payment processes shall be construed as a material breach of this Agreement by the Knowledge Provider. The Knowledge Provider has the right to cure the material breach of this Agreement within seven (7) business days, subsequent to receiving notice from TaskHuman. TaskHuman shall be relieved of all payment obligations under these terms, should the Knowledge Provider fail to provide the required information within the cure period.
As a Knowledge Provider you are entitled to a Knowledge Provider Gross Fare for each TaskHuman Discovery Call, Direct Call, or Re-Engagement Call that you service, except those calls which are excluded (as defined in Gross Knowledge Provider Fare Exclusions). The Knowledge Provider Gross Fare is determined by the actual number of minutes consumed during the course of the call and the current rate amount (as defined in the TaskHuman Provider Rate Schedule) applicable at the time of the call. For the avoidance of doubt, time is considered to be consumed (and therefore eligible to be paid) even in the event that a full minute has not been consumed. TaskHuman calculates this amount by rounding up those additional seconds from that re-engagement call to one minute. The Knowledge Provider Gross Fare is subject to any adjustments, settlements, and withholding as described below, which may apply.
As a Knowledge Provider you are not eligible to receive a Knowledge Provider Gross Fare for any TaskHuman Discovery Calls, Direct Calls, or Re-Engagement calls that are related to support, product troubleshooting, product feedback, or marketing.
TaskHuman reserves the right to adjust or withhold all or a portion of the Knowledge Provider Gross Fare or other payment owed to you (to the extent permitted by law), if (a) TaskHuman believes that you have attempted to defraud or abuse Knowledge Seekers, TaskHuman, or TaskHuman’s payment systems (b) in order to resolve a Knowledge Seeker complaint, or (c) if you violate the terms and conditions of the Agreement, including, but not limited to, your provision of Services relating in any manner to the practice of medicine and/or counseling care as defined in the Agreement. TaskHuman shall have the sole discretion to adjust or withhold the Knowledge Provider Gross Fare or other payment in any way it deems reasonable.
In the event that TaskHuman is required to withhold certain amounts as required by law, we will withhold certain amounts from the Knowledge Provider Gross Fare. These amounts withheld will be clearly stated in your earnings summary.
All payments are to made in U.S. dollars, unless expressly stated otherwise.
As a Knowledge Provider, you acknowledge and agree that for the mutual benefit of the parties, through advertising and marketing, that TaskHuman and its affiliates may seek to generate additional demand for your Services from new and existing Knowledge Seekers. You acknowledge and agree that such advertising and marketing does not entitle you to any additional monetary amounts beyond the amounts expressly specified in these terms.
The rate schedule is subject to change at TaskHuman’s discretion. Any such changes will be communicated to you in writing or published on the TaskHuman Platform. By continuing to use the TaskHuman Platform, you are deemed to accept those changes.
Effective July 1st, 2020 at 12:00:00 AM PST all TaskHuman Discovery Calls & Direct Calls will match with the rate schedule for Re-Engagement Calls.
Feel free to contact us at email@example.com any time with any questions or comments regarding this Agreement.