Last Updated: 2019-04-11
Effective Date: 2019-04-11
The Power of Experience
Registration Information: When you sign up for a TaskHuman account, you give us your name, email address, and phone number. If you decide to sign up for TaskHuman using a third party account (e.g. Facebook, Google, LinkedIn), we will also get basic information from your third party account.
User Profile Information: When you join the TaskHuman Platform, you must create a TaskHuman Profile to share your areas of interest and to indicate your areas of experience. Your name and photo are always part of your profile.
Communications: If you contact us directly or we contact you, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. Also, any communications made on the Platform between Users may also be collected.
User Application Information: In addition to the basic registration information we may ask you for your date of birth, physical address, social security number, identity card information (including government issued ID photo), insurance information, and additional business license or permitting information. We may share this information with our partners who help us by running background checks to help protect the TaskHuman User community.
Payment Method and Payment Information: When you add a credit card or payment to your TaskHuman account, a third party which handles payments for us will receive your card information in order to help facilitate payments. Also, if you are a Knowledge Provider in order to get paid, we keep information about Knowledge Providers’ bank routing numbers, tax information, and any other payment related information provided by Knowledge Providers.
Usage Information: To help us understand how you use the TaskHuman Platform and to help us improve it, we automatically receive information about your interactions with the TaskHuman Platform, like the searches you make, your actions within the TaskHuman app, and the dates and times of your knowledge exchanges.
Call and Text Information: We work with a third party partner to facilitate phone calls and text messages between Knowledge Seekers and Knowledge Providers who have been connected for a knowledge exchange. We receive information about these communications including the date and time of the call or text message, the parties’ phone numbers, and the content of any text messages. We may also monitor, record, and transcribe the contents of phone calls made on the TaskHuman Platform, such as those between Knowledge Seekers and Knowledge Providers. By proceeding in using the TaskHuman platform you agree to allow TaskHuman to monitor, record, and transcribe your call. In states in which TaskHuman must be a party to a call in order to provide consent for recording, you acknowledge & agree that TaskHuman is constructively a consenting party to the call.
User Ratings Feedback: At TaskHuman, we want to make sure Users are always having great knowledge exchanges. Users may rate each other at the end of every knowledge exchange. By receiving this rating information, it allows us to share with Knowledge Seekers and Knowledge Providers information about each other.
Location Information: TaskHuman is about connecting Knowledge Seekers and Knowledge Providers to have great knowledge exchanges. To do this effectively, we need to know where you are. When you open TaskHuman on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “primary location” and “secondary location,” we receive that information, too.
Your location information is necessary for things like matching Knowledge Seekers with Knowledge Providers who are currently in the same or nearby time zones, determining supply/demand balances for our service, and suggesting categories that are popular in your area. Additionally, if you give us permission through your device settings or TaskHuman app, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information: TaskHuman receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and, if you register with a third party account your third party account identifier. We also collect data from Users devices for certain events (e.g. crashes) to help improve the User experience.
Calendar: If you permit TaskHuman to access the calendar on your device through the permission system used by your mobile platform, we may access and store dates and times to facilitate knowledge exchanges that you initiate or consent to through our Platform.
Information from Cookies and Similar Technologies: We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the TaskHuman Platform, to learn what content is popular, and to save your preferences. Cookies are small text files placed on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the TaskHuman Platform. While you may be able to modify your cookie settings, please be aware that if you delete or choose not to accept cookies from us, you may not benefit from certain features of the TaskHuman Platform.
Third Party Services: If you choose to register for TaskHuman or otherwise link your TaskHuman account with a third party’s service (e.g. Facebook, Google, LinkedIn), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners: We may receive additional information about you, such as demographic data or fraud detection information, from third party partners and combine it with other information that we have about you.
Enterprise Alliance Programs: If your company participates in one of our Enterprise Alliance Programs, we may receive information about you from your company.
Background Information: TaskHuman works with third party partners to perform background checks and identify verification. We may receive information from them such as criminal history or loss/suspension of a professional/occupational license.
We use the information we collect from all Users to:
Sharing between Knowledge Seekers and Knowledge Providers: Knowledge Seekers and Knowledge Providers that have been connected for a knowledge exchange are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their profiles (e.g., LinkedIn Profile link).
Although we help Knowledge Seekers and Knowledge Providers communicate with one another, we do not share your actual phone number or email address.
Recommendations: TaskHuman may recommend certain Knowledge Providers for you to connect with. As part of the recommendations process, we may show photos and other information to you of possible Knowledge Provider matches.
Transcriptions: TaskHuman may also provide both Users who have engaged in a knowledge exchange a copy of the transcription that was generated from the knowledge exchange.
Integration Partners: If you connect to the TaskHuman Platform through an integration with a third party service, we may share information about your use of the TaskHuman Platform with that third party. We may share your information with our third party partners to receive additional information about you. We may also share your information with third party partners to inform you of offers that may be of interest to you.
Third Party Services: The TaskHuman Platform may allow you to connect with other websites, products, or services that we don’t have control over. If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We do not control the privacy practices of these third parties, and therefore we encourage you to carefully read their privacy policies prior to deciding whether to engage with the third party service.
Service Providers: We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us deliver the TaskHuman Platform.
Enterprise Alliance Program Partners: If you are utilizing the TaskHuman Platform as part of an Enterprise Alliance Program, we may provide your company with information about your use of the TaskHuman Platform. If you change companies, it is your responsibility to update your profile with the new information.
Other Use Cases: We may share your information with third parties in the following cases
Profile Information: You may review, update, or delete certain information contained in your profile, by logging into your account, and reviewing your account settings and profile.
If you choose to cancel your TaskHuman account, we will take reasonable steps to ensure that your data will not be generally visible to TaskHuman users, as promptly as possible. Data that was shared with others directly will continue to remain visible to others even after cancelling your account
We retain your data even after your account is cancelled, if reasonably necessary to comply with any legal obligations, regulatory requirements, law enforcement requests, resolve disputes, maintain security, prevent fraud and abuse, and enforce our Terms of Service.
Additionally, we retain de-personalized information after your account is closed.
We are committed to protecting the data of the TaskHuman users. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
TaskHuman is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us.
Feel free to contact us at firstname.lastname@example.org any time with any questions or comments about this PrivacyPolicy.