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Case Study: HopSkipDrive

Empowering A Contracted Workforce: TaskHuman’s Impact on HopSkipDrive’s CareDrivers

HopSkipDrive
Group 324 (1)

Introducción

The gig economy’s rapid growth has intensified competition among businesses to attract top independent talent. Offering wellness benefits can be a key differentiator, with 53% of independent workers more likely to engage with companies that provide access to such benefits, highlighting the value of supporting holistic well-being in this sector.

 

HopSkipDrive is a ride-sharing platform designed specifically for children and families, with a focus on safety and reliability. The company provides transportation services for school districts, non-profit organizations, and individual families, ensuring that children are picked up and dropped off safely and on time.

HopSkipDrive Case Study

Challenges

TaskHuman partnered with HopSkipDrive in March 2023 to enhance their CareDrivers’ skills through coaching, aiming to improve service quality and driver retention. HopSkipDrive had four major objectives when rolling out TaskHuman:

Each driver acquisition requires a significant investment due to HopSkipDrive’s commitment to rigorous certification standards. Offering a benefit to new drivers that provides support and keeps them engaged ultimately helps retain them and reduce high acquisition costs.

HopSkipDrive needed to enhance driver retention to ensure consistent and reliable service amid growing demand. Providing coaching on soft skills such as communication, empathy, and conflict resolution to improve service quality.

Expanding to new markets required navigating various state regulations and gaining approval from state departments of education and POC boards.

Offering a well-being platform to improve mental and emotional health.

HopSkipDrive Case Study

Impact Highlights

To assess the effectiveness of TaskHuman’s coaching services for HopSkipDrive, we analyzed user survey data and engagement metrics. The results provide a clear picture of user satisfaction, engagement, and the overall impact of the coaching program.

80% of respondents reported that TaskHuman impacted their decision to continue as a CareDriver, with 66.6% noting a high to massive impact.

95% felt supported and valued by HopSkipDrive, with a 4.2/5 average impact score.

46.2% reported improvements in mental and emotional well-being, with 86.4% noting high to massive improvements.

HopSkipDrive Case Study
1,300+
Total Hours of Coaching
4.9/5
Avg. Satisfaction Rating
64.2%
Repeat Usage Rate
89.7
Net Promoter Score

HopSkipDrive Users Amplified With TaskHuman

Conclusión

The partnership between TaskHuman and HopSkipDrive has had a significant positive impact on CareDrivers, enhancing their skills for personal development y overall well-being. TaskHuman’s comprehensive support has led to improved service quality, better driver retentiony increased engagement. This collaboration ensures that HopSkipDrive can continue to meet the growing demand for safe and reliable transportation services for children and families.

 

Case Study

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