On A Mission to Improve Employee Well-Being, Employees Consumed Six Million Minutes Of Coaching

The Challenge

Juniper Networks was focused on five key business objectives for TaskHuman to solve or support:

• Enhance employee wellbeing
• Raise employee morale
• Improve attraction and retention of employees
• Enhance employee experience to improve employee engagement and productivity
• Reduce absenteeism, health risks, and health care costs

The Start

In 2020, Juniper Networks established a mission to expand benefits and enhance overall employee well-being through a personalized coaching offering. To aid in their mission, Juniper launched TaskHuman in February 2021 to 11,000 employees in 64 countries.

The Impact

Before the launch, Juniper wondered what program success would look like, if there would be program usage across countries, and how TaskHuman would help employees in their daily lives. After seeing the results, Juniper says they “feel amazing introducing TaskHuman as a benefit” to employees.  

Their questions were decidedly answered. In the past year, 1:1 coaching calls have been placed from 42 countries. And in their 2021 Employee Voice Survey, “well-being” measured as the second highest satisfaction score; Juniper believes TaskHuman played a role in the improvement of this area. In addition to these results, Juniper was most impressed with the coaches’ quality, availability in different time zones, and that the topics cover many different aspects of employee well-being. 

As Of June 2024, Juniper employees have had over 6 million minutes of coaching on the TaskHuman platform!!

The Future

Juniper Networks plans to keep TaskHuman as an integral part of their overall well-being strategy. Their intent is to continue offering it to their employees and dependents as a 1:1 service, but just as important, a group and team service to maximize the outreach.