Case Study: HopSkipDrive
Empowering A Contracted Workforce: TaskHuman’s Impact on HopSkipDrive’s CareDrivers
Introduction
The gig economy’s rapid growth has intensified competition among businesses to attract top independent talent. Offering wellness benefits can be a key differentiator, with 53% of independent workers more likely to engage with companies that provide access to such benefits, highlighting the value of supporting holistic well-being in this sector.
HopSkipDrive is a ride-sharing platform designed specifically for children and families, with a focus on safety and reliability. The company provides transportation services for school districts, non-profit organizations, and individual families, ensuring that children are picked up and dropped off safely and on time.
Challenges
TaskHuman partnered with HopSkipDrive in March 2023 to enhance their CareDrivers’ skills through coaching, aiming to improve service quality and driver retention. HopSkipDrive had four major objectives when rolling out TaskHuman:
Each driver acquisition requires a significant investment due to HopSkipDrive’s commitment to rigorous certification standards. Offering a benefit to new drivers that provides support and keeps them engaged ultimately helps retain them and reduce high acquisition costs.
HopSkipDrive needed to enhance driver retention to ensure consistent and reliable service amid growing demand. Providing coaching on soft skills such as communication, empathy, and conflict resolution to improve service quality.
Expanding to new markets required navigating various state regulations and gaining approval from state departments of education and POC boards.
Offering a well-being platform to improve mental and emotional health.
Team Engagement
Calls Made In Over 270 Different Topics
Impact Highlights
80% of respondents reported that TaskHuman impacted their decision to continue as a CareDriver, with 66.6% noting a high to massive impact.
95% felt supported and valued by HopSkipDrive, with a 4.2/5 average impact score.
46.2% reported improvements in mental and emotional well-being, with 86.4% noting high to massive improvements.
HopSkipDrive Users Amplified With TaskHuman
I’ve shared extensive reviews already with both HopSkipDrive and TaskHuman – love both you guys so much!!!
It is a thoughtful program that promotes mindfulness that I appreciate. Thank you HSD.
The feeling that you are not doing this alone.
The variety of topics and instructors. The availability of the coaches day and night.
Conclusion
The partnership between TaskHuman and HopSkipDrive has had a significant positive impact on CareDrivers, enhancing their skills for personal development and overall well-being. TaskHuman’s comprehensive support has led to improved service quality, better driver retention, and increased engagement. This collaboration ensures that HopSkipDrive can continue to meet the growing demand for safe and reliable transportation services for children and families.